Privacy Policy

GEM E-Commerce Private Limited (“GEM/ the Seller”), an online Seller of Empire Home Appliances of India Limited through www.gemindia.in (Website), provides you these E-Commerce services subject to the notices, terms, and conditions set forth in these terms (the “Agreement”). GEM is given the right to maintain and manage this website for the business of Empire Home Appliances products, by the Empire Home Appliances of India Limited. GEM shall be responsible for maintaining the privacy and confidentiality of the customers and other users of this website.

What information is collected from you?

Personal Information means any information that may be used to identify an individual. This includes but is not limited to: first and last name, email address, mailing and residential address, telephone number, title, birth date, gender, occupation, the company you work for and other information needed to provide you with the requested service.

Sensitive personal data or information means such information which consists of information relating to Password, Information of Bank Account, Credit Card, Debit Card or any other payment instrument details, and sexual orientation, etc.

Collection & retention of Information

GEM may receive personal information and/or Sensitive Personal Data (Information) from its customer, business partners, and/or suppliers. GEM collects and uses such information in accordance with this privacy policy and in conformity to Information Technology (Reasonable Security Practices and Procedures, and Sensitive Personal Data or Information) Rules, 2011. GEM follows the following guidelines for collection and retention of Information:

Express and/or implied consent from the provider of information regarding the purpose of usage
Collect Information only for lawful purposes
No retention of information for a longer period than required for the purpose
Provider of information can review information he/she has provided
Keep information secure

Uses and disclosure of the information

Unless otherwise stated at the point of collection, GEM may use your personal information for several reasons, including but not limited to, fulfilling orders, informing you about product service and warranty issues, sending you marketing communications, auditing and improving upon the level of service we provide to our customers, etc. regardless of what may be said at the point of information collection, GEM, directly or indirectly, reserves the right to contact you in the event of a service notification for your registered appliance, or to issue other notices concerning the safety of your appliance regardless of your stated privacy preferences. GEM uses aggregate information only as anonymous grouped data to better understand how visitors use our site, such as the pages most frequently viewed, the paths visitors use while navigating the site to optimize the experience, and to count the number of visitors.

GEM may disclose your information to Empire Home Appliances and/or third parties acting on GEM’s and/or Empire’s behalf, such as call center operators, shippers, servicers, people who analyse data for GEM or Empire Home Appliances, etc. While these third parties have access to some of the information GEM may have about you, the information is limited to what they need to know to do their jobs. GEM may disclose and share your information with Empire. Also, GEM may disclose your information as necessary (1) if GEM determines that a website or policy violation has occurred; (2) if GEM believes such disclosure is necessary to identify, contact or bring legal action regarding injury or interference with the rights and property of Empire; (3) to respond to judicial processes and in cooperation with law enforcement agencies, or as otherwise required by law; and (4) to assist us in fraud prevention or investigation.

In general, GEM assumes that you have given permission to collect and use your personal information in accordance with your acceptance of the Terms of Use, of which this Privacy Policy/ statement is a part. You have the right to request that GEM or any of its authorized third parties not contact you for the purposes of sending you newsletters, customer surveys, direct marketing or market research information.

GEM follows standard guidelines/codes on Information Technology:

– Security Techniques

– Information Security Management System

– Requirements

GEM takes all reasonable care for the protection of data and information.

Cookies

This Website uses cookies. A cookie is a small data file that is placed on your hard drive when you visit certain web pages. It is used to identify yourself to a website when you revisit it, to load your preferences and to track the pages you’ve visited. The only personal information held in such a cookie is the information you have provided to GEM.

You have the choice of whether or not to accept cookies by means of your browser settings, although you may not be able to use certain features and functionalities of this Empire Home Appliances website if you do disable them.

This Privacy Policy and Statement was last updated in October2020.

GEM reserves the right to change this Privacy Statement at any time. Modifications to this Privacy Statement can be made without prior notification.

Continued use of this Website signifies your acceptance of any changes to the Privacy Statement.

Security of linked sites

This website may contain links to websites owned by other companies. Some of the links or pages on this website may also be maintained and managed by other third companies for catering to customers’ needs and requirements for online purchases and other services, and such a page or a link shall have information with this regard. Because GEM has no control over the privacy practices or content of these linked sites or third-party managed web pages, GEM recommends that you carefully review the privacy statement of each site or web page link you visit. GEM and/or Empire Home Appliances are not responsible for the content or privacy practices of sites owned by other companies or web pages on this site maintained and managed by other companies.

Internet-based Advertising

GEM and/or Empire Home Appliances allow trusted third parties to place advertisements for Empire Home Appliances products and services on sites operated by others and shall ensure that such third parties will comply with the advertising laws of India including but not limited to guidelines of the Advertising Standards Council of India. These trusted third parties will use cookies and web beacons to measure the effectiveness of our advertisements and to determine the display of content and advertising to you based on your interests both on our site and other sites that you may visit. To support this interest-based advertising solution, we and the companies we have contracted with may use anonymous information about your visits to our and other websites. The information collected and used by this process is always anonymous and does not enable any third party to identify you individually.

Applicable law – Disputes resolution

These Terms of Use, Privacy Policy and all claims or issues regarding this website shall be governed according to the laws of India. Any dispute or difference arising out of or concerning the terms and conditions and/ or Privacy Policy or otherwise related to this website, the dispute or difference of which cannot be settled amicably, shall be resolved as per laws of India.

For more information or grievance related to our Privacy Policy, write to our Privacy Office at Legal@gem.net.in

Legal Notices: Copyright

This website contains material, including text, graphics and sound, which is protected by copyright and/or other intellectual property rights. All copyright and other intellectual property rights in this material are either owned by Empire Home Appliances or its affiliates or have been licensed to Empire Home Appliances by the owner(s) of those rights so that it can use this material as part of this website. Empire Home Appliances retain copyright on all Information, including text, graphics and sound, and GEM is only given the right to display and use these copyrighted materials of Empire Home Appliances on this website for e-commerce activity for Empire Home Appliances products.

Marks (trademarks, service marks)

The Empire Home Appliances name and the Empire Home Appliances logo are registered trademarks and service marks of Empire Home Appliances, USA. All other trademarks displayed on this website are either owned and/or licensed to Empire Home Appliances and GEM is only given the right to display these marks of Empire Home Appliances on this website and is not a licensee of these marks.

No mention is made of rights with respect to other trademarks, service marks or trade names whether registered or not, which may attach to certain words or signs used herein. The absence of such mention, however, in no way implies that there is no protection of these marks, trade names, words or signs.

Other Intellectual Property Rights

Note that any product, process, or technology described in these documents may be the subject of other Intellectual Property Rights reserved by Empire Home Appliances or a third party. No right to use any such Intellectual Property Right is granted hereunder.

This information is provided “AS IS” without warranty of any kind, either expressed or implied, including, but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement of intellectual property rights.

This information may include technical variations or typographical errors. Changes may be periodically made to the information herein and shall be incorporated in new editions.

Empire Home Appliances can make improvements or changes in the products, the programs or services described at any time without notice.

You may:

Use and display the materials only on your personal computer only for personal use. The owner of the material grants you a limited, personal, non-exclusive, and non-transferable license only for such use
Print copies of the information on this site for your personal use and store the files on your computer for personal use

You may not:

Copy (whether by printing off onto paper, storing on disk, downloading, or in any other way), distribute (including distributing copies), download, display, perform, reproduce, modify, edit, alter, enhance, broadcast, or tamper with in any way or otherwise use any material contained in the website except as set out under “You may”. These restrictions apply in relation to all or part of the material on the web site.
Copy and distribute this information on any other server, or modify or reuse text or graphics on this system or another system. No reproduction of any part of the web site may be sold or distributed for commercial gain nor shall it be modified or incorporated in any other work, publication, or website, whether in hard copy or electronic format, including postings to any other web site.
Remove any copyright, trademark or other intellectual property notices contained in the original material from any material copied or printed off from the website; link to this website without our express written consent.